Remember those days? How in the world did we ever wait so long between ordering something and having it delivered? Of course, there are still catalogue and internet companies that caution us about long waits, but it's not at all unusual anymore to order something online and have it arrive just a couple days later.
I was trying to think back to when the time for delivery got so much shorter, and I tend to think that for me, it was when I started buying things through eBay. And then, a few years after that, along came the Fat Quarter Shop and spoiled me even more. Since they almost always ship Priority Mail the day an order is placed, there's barely any wait. And, of course, there quite a lot of other shops out there that provide the same quick service.
A couple weeks ago, I placed an order with an eBay store--of course, this was a late night finger poking session--and by the next morning, the seller had sent me a Priority Mail tracking number. I anticipated my order would arrive in a couple days, but it seemed that I waited and I waited, and just as I was starting to think my order must have gotten lost in delivery, it showed up in my mailbox--a WEEK after the date printed on the Priority Mail postage label.
My first reaction was annoyance, because I suspect the package was prepared for mailing and the seller just never made it to the post office until several days later. But then I checked myself--what was the hurry? After all, it wasn't like I was going to rush that fabric into the Sweat Shop and have at it. Nope, it will simmer on the shelf for a little while like most of my textile purchases, so there was really no rush at all.
You know what still bugs me though? I paid a premium price to get this fabric because it was over a year old and hard to find. On top of that, I paid a small fortune for postage and handling, only to wait over a week for it to arrive. Overall, I guess I'd have to admit I'm not all that pleased with this seller and will probably avoid him or her in the future. But then again, how spoiled am I to complain about having to wait a week to get some fabric I really wanted? I'm sure I wouldn't have found it at all if not for the convenience of the internet.
What are your thoughts? Do we expect too much, or is it reasonable to demand superior customer service from merchants vying for our business?