I came home tonight to find mail waiting for me. A smallish package from McCall's Quilting. Cool, I guess--a quilting DVD. My gift for subscribing to the magazine, maybe?
NO! Not hardly! What McCall's sent to me--unsolicited and with absolutely no advance interest expressed by me--was an "Inspire - Design - Create" Quilting DVD, and they gave me the option of paying $12.95 to keep it (along with more $$ each time they sent me a new DVD) or I could send it back. And if I wanted to send it back? They provided detailed instructions that they've cautioned me to follow carefully: "Remove the disk from the case and insert it into the white Merchandise Return Envelope, along with your Reply Form. Detach the postage-paid Business Reply Label from the enclosed letter and also insert it into the envelope so that the label shows through the envelope window. . . . DO NOT return the DVD case. You may keep, recycle or discard it."
Really? You're really making me go to all this trouble, McCall's, to send back something I never ordered in the first place? And I want to continue subscribing to your magazine . . . why?
You know that guy at Netflix who raised the rates, drove away customers, and practically killed the company? Do you suppose he's been hired by McCall's now?