On our roadtrip yesterday, we went to three excellent quilt shops--So Sew in Marysville, Honey Run in Chico, and Morning Star in Paradise--and one not so excellent quilt shop. Why not so excellent? Well, let me tell you.
There are four quilt shops up in the Chico area that give customers a 10% discount if they bring in a special lightweight nylon bag that they also sell. After stopping at the shops mentioned above, Gran wanted to visit another little shop that's one of the four shops that offers the discount. I wasn't very interested as I didn't think I'd find anything--they specialize in 30s fabrics and 1800s fabric and I wasn't looking for either--but I went along with the plan. I didn't, however, bring my discount bag into the shop.
After looking around a bit, I was somewhat surprised to find a couple things I WAS interested in--a Peter Rabbit panel, a yard of coordinating fabric, and a BOM-type embroidery pattern. The shop owner cut the yard of fabric for me and her assistant took the bolt over to the register (about two steps away) and started hand writing up a sales ticket. (Yes, they're still doing business in the 20th century in this particular shop.) I set the embroidery pattern down with the panel on the counter, and I told the assistant I had my bag in the car; did she need me to go out and get it for the discount? "Yes," I was told. So I rather grudgingly trudged out to the car to get my bag while she wrote up the ticket.
I came back in, she told me the total, and I handed her my debit card. After she chiseled the number onto stone and sent it off to the bank via carrier pidgeon (okay, a bit of an exaggeration--you caught me!), she had me sign the ticket. As I was signing, the shop owner turned and asked if the yard of fabric she still had was mine.
Well, after that, it got kind of goofy with the assistant telling me that I hadn't TOLD her that was my fabric and with ME telling her that she'd already WRITTEN IT UP on the sales slip before I even gave her the rest of my purchases, but sure enough, there were only the two items on the sales ticket, and I was purchasing THREE items.
So we went through the stone chiseling/carrier pidgeon process again for a second ticket for the yard of fabric. At some point, the assistant said, "Well, I need the NUMBER of the fabric," and I told her she HAD it because she'd taken the bolt to write it down and the bolt was still at her feet! She seemed a little flustered, but she didn't take the time to figure out what she had done. In fact, in talking to my friends later, they had the impression as she followed us around the shop that she was watching to see if we were there to shoplift, so maybe she was already primed to think we were trying to get away with something.
Very unpleasant. The woman was an idiot. And for the most part, except to tell the assistant to write another ticket, the owner ignored the entire incident as she was waiting on another woman in our group. I really don't think I'll go back again.
And today? It suddenly occurred to me what had happened, and when I checked, I found I was right. The assistant HAD written down the fabric on the first sales slip. Then when she saw my purchases, she ASSUMED the panel was the yard of fabric and didn't write that down. And you know how panels are quite often less than a yard? So on top of the hassle, I was overcharged for the panel. Yep, not going back.
Don't you just hate it when you have that kind of experience? As small as the issue really is when put in perspective, it just seems to cloud an otherwise terrific day.